How is Conflict Management An Essential Management Skill? – Part 2 of 4

This is Part 2 of a 4 Part Series on how conflict management is an essential management skill.  If you do not feel confident in your conflict management skills, take heart.  Conflict management can be learned through management skill training courses.  An essential element involves increasing your self awareness as a key step in preventing and decreasing conflict. 

One of the most important managements skills: self-awareness

Many of us become riled up when faced with a conflict. You may already have discovered that when emotion takes over, whatever actually triggered the conflict tends to get lost in the commotion. High Emotion=Low Intelligence! In our management training seminars participants learn that self-awareness is the first step toward de-escalating conflict. If you are facing a conflict, notice if you are beginning to feel emotionally overwhelmed or angry. If so, be honest with yourself about your feelings. Then take the time you need to calm and center yourself.  Make improved self awareness a goal.  Read books, write in a journal, reflect, talk to others – all these tools will grow your self awareness and your conflict management capacity.  And that in turn will enhance your ability as a manager. 

Join us for parts 3 and 4 of this series on Conflict Management  – An essential management skill.

For more resources about how to increase your management skills through management training, managing change, or free reports on building team effectiveness, visit our website at: or learn about management training at

 Adapted from Managing From The Inside Out by Jim Hornickel, Director Training and Development, Bold New Directions

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