The Dealing With Difficult People™ workshop is an engaging onsite training seminar that provides concrete tools for handling challenging interactions with staff, customers or suppliers. By better understanding causes of difficult behavior and the resulting reactions, participants learn to anticipate & prevent conflict escalations.

By exploring how people differ in their needs and perceptions participants can approach difficult situations with a calm & positive demeanor. Participants also learn to focus on productive results in relationships rather than on challenging elements of the interaction. Through a deep exploration of attitudes, tools and strategies for working productively with all types of people, each participant grows in their professionalism, poise and productivity.

Workshop Benefits

  • Learn to Understand Causes of Difficult Behavior
  • Discover how to anticipate possible conflicts
  • Explore how changes in behavior prevent conflict
  • Expand personal power for effective conflict reduction
  • Create an attitude of positivity
  • Learn how conflict escalates
  • Understand how to de-escalate conflict
  • Develop a mutual-gains strategy
  • Operate from R.E.S.P.E.C.T.™ model for success

Who Should Attend the Workshop

  • Senior Executives
  • Middle Managers & Supervisors & Team Leaders
  • Line Staff

Workshop Materials
Every participant receives a copy of the Dealing With Difficult People™ Participant Workbook which includes exercise sheets and handouts.

One Day Training Workshop Options
The Dealing With Difficult People™ workshop may be offered as a one day training program. Contact us for more information about scheduling a workshop or to discuss your organization’s communication training needs.

Contact Bold New Directions

Contact Bold New Directions For Your Training Needs

Please contact Bold New Directions at 1-800-501-1245 to discuss how we can best meet your training needs. Whether you need to organize onsite training, executive coaching, open enrollment registration, interactive keynotes, or our train-the-trainer services, our team is here to work with you. We bring expertise in building skills in the following key areas: Management & Leadership, Presentation & Communication, Negotiation & Conflict Resolution, Sales & Customer Support, and Resilience & Teamwork. Contact us today at [email protected] or at 1-800-501-1245 to get a free quote and learn more about the best training solution for you.

  • International Coach Federation
  • The Coaches Training Institute
  • The National Speakers Association