As a manager, you have many roles. One such job is that of mediator (neutral) and sometimes arbiter (decision maker). And as we discuss in our management training class Philadelphia, management training program Atlanta and management training Washington DC, there are times when you will need to employ these skills.
As much as we strive to foster team work, there are lots of factors at play when people work together, many times creating difficult conditions for collaboration. Differing personalities, values, skill levels, EQ-Total Life Intelligence and more guarantees that people will not always see eye to eye. During our management training class Philadelphia, management training program Atlanta and management training Washington DC, we take you through many skills and insights to help you understand different personality types and how to best manage them especially when there is conflict.
In addition to being versed in asked powerful questions and listening with Level II intensity, a key to successful mediation is to suspend judgements. Suspending judgements takes two of the four quadrants of EQ-Total Life Intelligence: Self-awareness and Self-management. When you are in the role of mediator, it’s best to consciously put yourself in a state of mind of neutral curiosity about what’s going on. Let your team members discover the issues and solutions with your guidance. We address how to communicate, listen and facilitate in our management training class Philadelphia, management training program Atlanta and management training Washington DC.
For more information about our management training class Philadelphia, management training program Atlanta and management training Washington DC, please contact www.boldnewdirections.com or www.managementtraininginstitute.com
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