As a manager, you have many roles. One such job is that of mediator (neutral) and sometimes arbiter (decision maker). And as we discuss in our management training class Philadelphia, management training program Atlanta and management training Washington DC, there are times when you will need to employ these skills.
As much as we managers want team work, there are lots of human ingredients pulling people in the opposite direction from cooperation/collaboration. Differing personalities, values, skill levels, EQ-Total Life Intelligence and more guarantees that people will not always see eye to eye. During our management training class Philadelphia, management training program Atlanta and management training Washington DC, we take you through many skills and insights to help your periodic interventions.
In addition to being versed in asked powerful questions and listening with Level II intensity, a key to successful mediation is to suspend judgements. The internal component of humans that doesn’t like yielding to neutrality is the ego. When you participate in our management training class Philadelphia, management training program Atlanta and management training Washington DC, we take a look at the part of the human mind that likes judging others (from biases that have nothing to do with a professional approach).
Suspending egoic judgements takes two of the four quadrants of EQ-Total Life Intelligence: Self-awareness and Self-management. When you sit your two disagreeing team members down, it’s best to consciously put yourself in a state of mind of neutral curiosity about what’s going on. Don’t look to "fix" things right away but rather assume the role of detective to uncover both sides of the argument. We cover how to do this this further in our management training class Philadelphia, management training program Atlanta and management training Washington DC.
For more information about our management training class Philadelphia, management training program Atlanta and management training Washington DC, please contact www.boldnewdirections.com or www.managementtraininginstitute.com
Source url :
http://www.managementtraininginstitute.com