Monthly Archives: December 2013

New Book Published on Negotiating Success This Week

We are delighted to announce that our latest book
Negotiating Success, authored by co-founder Jim Hornickel, was published this week by Wiley Publishing.  This easy-to-read book is a great source of tips and tools to grow rapport while still getting what you want.  You can improve your ability to negotiate positive outcomes in both your professional and personal life by reading a few chapters.  Take a peek at or visit our site at to learn more about the new book release.

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Use Service to Boost Your Management Skill – part 4 of 4

Here are some Key Questions to help you build your management skills.

  • How will managing as servant leader impact your team’s morale, productivity and profitability?

  • How are you perceived by your “followers?” Be courageous and find out. Then, like all great manager-leaders, use that information to make changes within yourself to better meet your staff ’s needs. When you meet their needs, they will be more inclined to meet yours. That is the wonderful mutuality of being a servant leader.

• How do you think staff perceive you now?

• How do you feel at this time about being or becoming a servant        leader?

• What would you need to do to be of greater service?

• Have you performed acts of service in the past week? If so, what    were they and what impacts did they have?

• How might my modeling servant leadership impact your team?

  • How will managing as servant leader impact your team’s morale, productivity and profitability?

Want to learn more about how Service can be your key Management Skill? 

Read the first 3 parts in this 4 part series on How To Make Service A Key Management Skill. Visit us at or call 1-800-501-1245.

For more resources about how to increase your management skills through management training, managing change, or free reports on building team effectiveness, visit our website at: or learn about management training at


Adapted from Managing From The Inside Out by Jim Hornickel, Director Training and Development, Bold New Directions


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